Customer Satisfaction Survey

At Verity Group, our focus is on providing superior customer service and support to all of our clientele. 

Your feedback is important in helping us continually improve the customer experience you have with us. 

Please take a moment to rate our performance and offer suggestions. Thank you! 

JOHN M. COOK
Vice President
john.cook@verity-group.com
(972) 422-2228 Ext. 105

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Reliability and quality of products received from Verity Group	Excellent Very Good Good Fair Poor
Verity Group's service response time	Excellent Very Good Good Fair Poor
Completion of service calls on the first attempt	Excellent Very Good Good Fair Poor
Resolution of any concerns brought to our attention	Excellent Very Good Good Fair Poor
Accuracy of our invoices and accounting procedures	Excellent Very Good Good Fair Poor
Ease of placing orders and service requests	Excellent Very Good Good Fair Poor
Accurate delivery of what was ordered	Excellent Very Good Good Fair Poor
Sales Consultant's responsiveness to your inquiries	Excellent Very Good Good Fair Poor
Our understanding of your business goals and needs	Excellent Very Good Good Fair Poor
Completeness of hardware installations or solution implementations	Excellent Very Good Good Fair Poor
Thoroughness of end user training	Excellent Very Good Good Fair Poor
Would you recommend Verity Group to an associate or friend?	Yes No
What can we do to improve your experience with us?