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Our Guarantee
Our success depends on your satisfaction…. That’s why we guarantee it!
Verity Group does not just sell boxes. We promise to provide you with unsurpassed service, customized solutions, and state-of-the-art technology while decreasing output costs, increasing workflow efficiencies and maximizing device uptime. We backup these promises with industry leading processes and guarantees.
We understand that a satisfied customer is a loyal customer, and it is in our best interests to ensure your satisfaction. We are committed to the prompt resolution of any equipment problems or customer concerns… no matter what it takes.
Uptime Guarantee
We confidently guarantee an overall uptime of at least 95%. If this target is not met, we will credit 10% of your total monthly base fee for that month.
Loaner Guarantee
If we can not repair a piece of equipment within 24 hours of a service request or if equipment must be returned to our service facility, we will provide loaner equipment, at no charge, to you.
Replacement Guarantee
If Verity Group cannot maintain your equipment in good working order, the equipment will be replaced with a comparable system.
Level 1 Maintenance Agreement
An all-inclusive cost-per-image service program that covers the costs of imaging supplies, parts and labor throughout a customizable contract length of one to five years.
Level 2 Maintenance Agreement
A cost-per-image service program that covers the costs of imaging supplies, only, throughout a customizable contract length of one to 5 years. Parts and labor are paid for on a separate time and materials basis.
Proactive Maintenance
Through our systems and software solutions such as HP Web JetAdmin, we monitor installed devices in order to replace consumable supplies and parts before their expected yield. During these visits, our certified technicians will clean, inspect and perform other preventive maintenance procedures to insure maximum uptime.
Implementation
Our implementation team will oversee the installation of all connected devices. This includes unpacking, device placement, driver installation, connectivity to the network, device configuration and testing.
Training
Our education team will provide basic feature training to all end users and advanced training to key administrative personnel. Classes can be tailored to fit your specific needs. |
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