Guarantees
THAT’S WHY WE GUARANTEE IT!Verity Group does not just sell boxes. We promise to provide you with unsurpassed service, customized solutions, and state-of-the-art technology while decreasing output costs, increasing workflow efficiencies and maximizing device uptime.
We backup these promises with industry leading processes and guarantees.
We understand that a satisfied customer is a loyal customer, and it is in our best interests to ensure your satisfaction. We are committed to the prompt resolution of any equipment problems or customer concerns… no matter what it takes.
Device Uptime
We confidently guarantee an overall uptime of at least 95%. If this target is not met, we will credit 10% of your total monthly base fee for that month.
Loaner Equipment
If we cannot repair a piece of equipment within 24 hours of a service request or must take it to our facility, we will provide loaner equipment, at no charge, to you.
Device Replacement
If Verity Group cannot maintain your equipment in good working order, the equipment will be replaced with a comparable system.
Proactive Maintenance
We remotely monitor installed devices and our certified technicians will perform preventive maintenance procedures to insure maximum uptime.
Solution Implementation
Our implementation team will oversee the installation of all connected devices, including delivery, installation, network connectivity, configuration and testing.
Training Support
Our education team will provide basic feature training to all end users and advanced training to key administrative personnel. Classes are tailored to fit your specific needs.
