Newsletter

Stay informed with the latest news in printing and document output

News highlights about new products, device features, document solutions, digital communications, managed print services, rebates, promotions, handy tips, etc. Latest managed print services news, reviews, analysis, insights and tutorials.

VERITY GROUP – WORLD CLASS SERVICE PROVIDER

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Verity Group we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system.

Fifteen years ago Net Promoter Score (NPS) was created by Frederick Reichheld and a team from Bain & Company. NPS: a basic measurement of customer sentiment is now used by two-thirds of the Fortune 1000. CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The Net Promoter Score (NPS), is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error.

The average North American company has a Net Promoter Score of 30. Some very well-loved companies reach scores into the 70s and 80s… with Costco at 79, Ritz Carlton at 78, USAA at 75 and Amazon at 73. VERITY GROUP has a 2020 year to date score of 94.93.

Because of our excellence in service delivery for 2019… Verity Group has been certified as both a WORLD CLASS SERVICE PROVIDER and a TOP 10 SERVICE PROVIDER.

XEROX HEALTHCARE MFP SOLUTION

As a healthcare provider, you’re expected to protect patient information, maintain strict compliance with HIPAA regulations and deliver better experiences for an ever-changing patient population. The challenges of modern medicine demand more sophisticated solutions than traditional fax and paper processes. With the Xerox Healthcare Multifunction Printer Solution, you can securely send patient information with a HIPAA-compliant clinical document exchange workflow — directly from your MFP. Health professionals can now transform paper into interoperable content from a Xerox ConnectKey Enabled MFP.

The Kno2 Connected Xerox Healthcare Multifunction Printer (MFP) Solution is an innovative printer solution specifically engineered for healthcare. Composed of an MFP, the Xerox Share Patient Information App and Kno2 connection, it connects with EHR systems which allows you to securely share and store patient information digitally and appropriately coordinate care to reduce costs and improve your patient experience.

The challenges of modern medicine demand more sophisticated solutions than traditional fax and paper processes.

• Strict compliance regulations

• Need for access to healthcare networks

• Increased security requirements

• Excess paper is hard to manage

• Paper is challenging to attach to the right patient’s chart

• Traditional fax wastes time and is unsecure

Effortlessly share and store patient information in a secure and interoperable manner.

In good times and in bad, healthcare providers must constantly balance the duties of compassionate patient care with the requirements of basic administrative tasks. The pressures placed on caregivers by the COVID-19 pandemic heightens the need for hospitals and other healthcare providers to make sure their systems are robust and adaptable, so that employees can swiftly process high volumes of critical information for disease testing, patient admissions and communications, and claims processing. A longtime partners to customers in the healthcare space, Xerox and Verity Group are here to help.

Share patient information securely with Fax for Healthcare and the Xerox Share Patient Information App.

Exchange data securely in a variety of manners to meet your needs with interoperability services, such as direct addressing.

Scan files to 100’s of EHR systems, right from the Xerox MFP.

Select recipients from the SureScripts National Directory of healthcare providers.

Transform paper into instantly usable, relevant and structured clinical documentation.

Our cloud-based solution optimizes patient document exchange for everyone in healthcare.

Kno2 enables providers in any care setting to securely exchange patient documentation from any source and in any format.

Integrated with the most secure health information network in the United States

Equifax services are used for identity verification

ONC-HIT 2014 Edition Modular Certification (Office of the National Coordinator for Health Information Technology)

Direct addresses are Level of Assurance 3 (LOA3) identity verified

Contact Verity Group today, to learn how the Xerox Healthcare MFP Solution can help you put Healthcare Information exchange on the road to recovery!

HP CASH IN & TRADE UP

Trade-in your old DesignJet plotter & get up to $1,500 cash back! (THIS OFFER ENDS NOVEMBER 30, 2020)

Get cash back1 when you upgrade and purchase or lease a qualifying new HP DesignJet Product between November 1, 2020, and November 30, 2020. Rebate values are determined by the new printer purchased or leased. You will be required to return the formatter board, motherboard, or control panel from your old, eligible printer or copier. You do not need to return the entire trade-in product.

Plus, during the HP Cash In & Trade Up November 2020 promotion, HP will pay for the return shipping of your formatter board, motherboard, or control panel of the eligible trade-in 36-in or greater large-format product.

To arrange for the recycling of the whole printer, after the formatter board, motherboard, or control panel are submitted, visit hp.com/recycling or discuss recycling options with Verity Group.

1. PURCHASE – Purchase or lease a qualifying new HP DesignJet Product between November 1, 2020, and November 30, 2020. Rebate values are determined by the new printer purchased or leased. You will be required to return the formatter board, motherboard, or control panel from your old, eligible printer or copier. You do not need to return the entire trade-in product. See the chart above for rebate and trade-in product details.

2. CLAIM FORM – Complete and submit the online claim form (visit: www.hp.com/go/cashin) by December 31, 2020. You must upload your proof of purchase at the time of claim submittal. Any claims received after this date will be rejected. After you submit your online claim, Perks Worldwide (Perks WW) will send a confirmation email after review with the claim number and other information related to your claim. Please print and save for your records. Reference this claim number for questions relating to this promotion. You must supply the serial number and make/model of the eligible trade-in product during this claiming step.

3. PROOF OF PURCHASE – Please attach to your claim a copy of your purchase invoice (no hand-written invoices will be accepted). The invoice must contain the end user name and address; name and address of reseller (Verity Group); the model, serial number and cost; and order date must be within the promotional period. The last day to submit a claim is December 31, 2020.

4. RETURNING TRADE-IN PRODUCT – Within one (1) business day of validation of your Proof of Purchase, shipping instructions and a shipping label will be emailed to you for shipment of the formatter board, motherboard, or control panel. You do not need to return the entire trade-in printer. The shipping instructions/label is valid until January 31, 2021. Trade-in product must be picked up by HP’s designated freight carrier by January 31, 2021. After the return of the formatter board, motherboard, or control panel, you may recycle your eligible trade-in, large-format printer through HP by visiting hp.com/recycling or discussing recycling options with your HP U.S. Authorized Reseller.

5. CASHBACK – Please allow eight (8) weeks from pick up of your Trade-in Product(s) (if you are trading one in) for receipt of your cash-back check. Completion of your claim includes pick up of your Trade-in Product(s) (if you are trading one in), and receipt of your proof(s) of purchase/lease. For questions regarding the status of your submission, please email hpsupport@perks.zendesk.com. Once your claim is submitted, your purchase invoice received and validated, and your trade-in formatter board, motherboard, or control panel shipped allow eight (8) weeks to get your cash back check.

CONTACT VERITY GROUP, FOR MORE INFORMATION, TODAY!.

VERITY GROUP RECEIVES RECOGNITION FROM GREAT AMERICA LEASING

Verity Group has been awarded the 2019 GreatAmerica Premier Partner Award

 

WHO IS GREAT AMERICA

In the financial services world, GreatAmerica distinguishes itself as a team-based, independent, family-owned business that delivers on its promises. Since its inception, GreatAmerica has built its reputation on deep loyalty with its channel partners, championing the importance of relationship and service over a commodity-based approach. its membership. GreatAmerica is the largest independent, family-owned national commercial equipment finance company in the U.S. and that gives them the ability to provide flexible and innovative finance solutions. They are more than just a finance company, GreatAmerica provides select business services to help customers achieve greater success and keep customers for life.

PREMIER PARTNER AWARD

Verity Group is proud to have achieved Premier Partner status with GreatAmerica Financial Services, in recognition of unparalleled customer commitment and dedication to excellence in the ever evolving office technology division.

To learn more about any of these news items, contact a Verity Group representative today!