What We Do

We provide award winning service to our customers.

AWARD WINNING SERVICE

We believe in providing the highest quality of service to all of our clients, all of the time. Our dedication to customer service is highlighted by the following awards:

Verity Group recieved the Top 10 Service aware for 2021 from CEO Juice

TOP 10 SERVICE 2021

toshibaelite

THE TOSHIBA ELITE PROMASTER SERVICE AWARD 2017-2022

Verity Group recieved the World Class Service aware for 2021 from CEO Juice

WORLD CLASS SERVICE 2021

Net Promoter Score (NPS) is the worldwide standard for measuring customer satisfaction.  Verity Group uses CEO Juice (Business and AI company for Copier / Imaging Dealers in North America) to track our NPS statistics.  CEO Juice awards companies based on their success in service to their customers.

CEO Link Juice - Custom Surveys & Satisfaction Monitoring

Recent Verity Group Customer Testimonials

~Center for American & International Law

Survey Question:
Please rate our service dispatch process (ease of placing a service call, communication, followup, etc).

Customer Comment:
Yes, technician was very professional and let me know about a broken part, that had to be ordered and came back and fixed our printer.

Date Submitted:
Aug 8, 2022

~Farmersville Health & Rehabilitation

Survey Question:
Please rate our service dispatch process (ease of placing a service call, communication, followup, etc).

Customer Comment:
Very prompt

Date Submitted:
Aug 22, 2022

~OrthoTexas Orthopedics & Sports Medicine

Survey Question:
Please rate our service dispatch process (ease of placing a service call, communication, followup, etc).

Customer Comment:
Very fast response.

Date Submitted:
Aug 8, 2022

NPS Leaders NorthAmerica2021Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Verity Group we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com

The average North American company has an average Net Promoter Score® of just 30.  Some well loved companies reach scores into the 70’s and 80’s.

Net Promoter Score for Verity Group so far in 2022

The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

Verity Group Net Promoter Score Performance Graph for 2022

For 2021… Verity Group’s Net Promoter Score resulted in a ranking of 92.21

That ranking is higher than each of the companies listed above as well as the leading company in every market tracked by this survey. The result is proof that Focused Customer Service is real and something we take very seriously… with every customer, every transaction, everyday.

DOING THINGS RIGHT

Good customer service is necessary for the survival of any business. Offering the lowest cost won’t do it. Running wild promotions won’t do it. By “do it” we mean bringing a customer back again and again. Sending them away happy enough to not only return as a repeat customer, but happy enough to pass along positive feedback in the form of recommendations, to friends and colleagues.


At Verity Group we are not satisfied with providing a good customer experience. At the heart of our core values is a commitment to providing each and every client with “Focused Customer Service”. The simple explanation of how we do this is to form a solid relationship with our customers… based on what we do, not what we say.

  • We do not make promises we can’t keep.

  • We actually listen to our customers and discover their pain points.

  • We regard any complaint or concern as an opportunity to do the right thing.

  • We provide needed help… even when it is not the most profitable way to go.

  • We hire staff members only if they want, understand and are capable of delivering on a specific job at the highest level.

  • We continually train our staff on the latest hardware and software technologies we offer.

  • We only sell what we use ourselves… we know our products.

  • We take the extra step, put forth the extra effort… do what is required to provide excellence.

QUARTERLY BUSINESS REVIEWS – (QBR)

A strategic, face-to-face, once-per-quarter meeting to review and revise our print solution activities.

A QBR requires a significant investment of time and resources… but it is the main way in which to understand your business printing, discover efficiencies and save capital. While you focus on your core business, Verity Group focuses on not only providing you with the everyday tasks associated with print management… but also analyzing and providing insight into the scope of your business print. The outcome is the information needed to plan for increased efficiencies, enhanced security, better workflows and reduced cost.

The purpose of our QBR is to provide you with an ever-evolving strategic plan that, over time, can be further optimized to allow even greater savings and productivity. We will identify devices that are over or under-utilized and help create a plan for a right sized and right purposed print and document output environment. The end result is a reduction in your overall printing, the amount of devices, the number of manufacturers and models, and the variety of supplies that must be stocked and managed.

COST BY PRINT TYPE

5-layers (3)

VOLUME BY PRINT TYPE

5-layers (2)

COST BY EQUIPMENT TYPE

20-layers